Below FAQ are some common concerns of users purchase our products.
If you have other questions, please just send it to info@easecosmetics.co.uk.
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- Orders & Payments
- Professional Discount
- Returns & Refunds
- Products & Ingredients
- Account & Support
Orders & Payments
Q: “How do I place an order?”
Simply browse our products, add your favourites to the cart, and proceed to checkout. You’ll be guided through the payment and shipping steps.
Q: “What payment methods do you accept?”
We accept major debit/credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, Klarna and other secure payment options.
Q: “Can I cancel or modify my order after placing it?”
If your order hasn’t been shipped, please contact us via our online chat as soon as possible. Once your order is dispatched, changes cannot be made.
Q: “Would assistance be available to upload the template if needed?”
Yes, we will assist you to install the template if needed
Professional Discount
Q: “Do you offer discounts for professionals?”
Yes! We offer a 20% professional discount.
To apply, send a copy of your valid professional certificate to info@easecosmetics.co.uk. Once verified, we’ll email you a discount code to use at checkout. The code is valid for 1 year and must be renewed annually with updated credentials.Returns & Refunds
Q: “What is your return policy?”
We accept returns of unopened and unused products within 14 days of delivery. To start a return, email returns@easecosmetics.com.
Q:"When will I receive my refund?"
Once your return is received and approved, we’ll process your refund within 5–7 business days to your original payment method.
Products & Ingredients
Q: “Are Ease Cosmetics products cruelty-free?”
Absolutely. All of our products are 100% cruelty-free and never tested on animals.
Q:"Are your products suitable for sensitive skin?"
Many of our products are vegan-friendly. Look for the “100% Vegan” badge or check the product description.
Q:"Are your products vegan?"
Many of our products are vegan-friendly. Look for the “100% Vegan” badge or check the product description.
Account & Support
Q: “Do I need an account to order?”
No, but creating an account allows you to track orders, save favourites, and access exclusive offers.
Q:"How can I contact customer service?"
Reach us via our online chat or email at info@easecosmetics.co.uk.We're available Monday–Friday, 9am–6pm (UK time).
Q:"How do I track my order?"
Once your order has been dispatched, you’ll receive an email with a tracking number. You can also log in to your account to view order status.
