At Ease Cosmetics, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process to make things right.
Returns:
– You may return unused and unopened products within 14days of purchase for a full refund or exchange.
– To initiate a return, please contact our customer service team to receive a Return Authorization.
– Once the returned items are received and inspected, we will process your refund or exchange promptly.
Refunds:
– Refunds will be issued to the original payment method used during the purchase.
– Please allow up to 7-14 working days for the refund to reflect in your account after the return is processed.
Exceptions:
– We cannot accept returns on used or opened products for hygiene reasons.
– Shipping costs are non-refundable unless the return is due to a mistake on our part.
Contact Us:
If you have any questions or need assistance with your return or refund, please reach out to our customer service team at hello@easecosmetics.online
